Answer incoming calls
Use the process agreed for your shop to understand what callers need and connect them with the right person.
For Collision Businesses
Your shop’s busy. We take the calls.
Keep your team focused on repairs. Our managed reps answer calls, follow up with new inquiries and pass caller needs and notes to your shop during agreed coverage hours.
We aim for a first human response attempt within 30 seconds of receiving a new lead during agreed coverage hours.
Keep the conversation moving.
Keep follow-up moving
Follow up with people who contacted your shop when an inquiry still needs a response or the conversation stalls.
Pick up where the caller left off
Your shop gets the caller’s needs and conversation notes, so your team can continue the conversation without starting over.
Let’s talk through your shop’s inquiries.
Discuss the call coverage, follow-up and handoffs your shop needs.
Response-time research
In a 2007 web-lead study, calling at 5 minutes rather than 30 was associated with 21 times the odds of qualification. It measured qualification across companies, not collision-shop visits or 30-second responses. Read the original lead-response study.